Privacy policy.
Reforge Psychology is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles (APPs) and relevant Health Records legislation.
This policy outlines how your personal information is collected, stored, used, and disclosed.
1. Personal Information We Collect
We collect personal and health information that is necessary to provide psychological services safely and effectively. This may include:
Your name, contact details, and date of birth
Referral details (e.g. your GP, psychiatrist, or referrer’s information)
Background and health information shared during assessment or treatment
Session notes and treatment plans
Payment and billing information (where relevant)
We collect this information with your consent and where it is reasonably necessary to provide psychological services, or where required or authorised by law.
2. How Information is Collected
Personal information may be collected when you:
Complete an intake or consent form
Attend sessions (in person or online)
Communicate via email, phone, or telehealth platforms
Are referred by a GP, psychiatrist, or other health provider
Information from third parties (e.g. referrers or family members) is only collected with your consent, except in rare situations required by law.
3. Use and Disclosure
Your information is primarily used to:
Provide psychological services
Communicate with you, your referrer, or other health professionals (where consent is given)
Manage administrative and billing processes (e.g. invoices)
Your information will not be shared without your consent, except where permitted or required by law, including:
When there is a serious risk to your safety or the safety of others
When required by law (e.g. subpoena, mandatory reporting)
For professional supervision purposes (where information is de-identified)
4. Storage and Security
All personal and clinical information is stored securely in encrypted, password-protected systems that comply with Australian data protection standards. Electronic records (including telehealth data) are stored in secure cloud environments, with primary data hosting located in Australia.
Some third-party service providers (e.g. telehealth or email platforms) may involve limited data processing or storage outside Australia. Reasonable steps are taken to ensure these providers handle personal information in a manner consistent with the Australian Privacy Principles (APPs).
Access to personal information is restricted to authorised personnel and limited to what is reasonably necessary for the provision of care and associated administrative functions.
Clinical records are retained for the minimum period required under applicable Australian health records legislation (generally at least 7 years from the last date of service, and until age 25 for clients who were under 18 at the time of service), after which they are securely destroyed or de-identified where appropriate.
5. Access and Correction
You have the right to:
Request access to your personal information
Request corrections if you believe information is inaccurate or incomplete
Requests should be made in writing to: admin@reforgepsychology.com.au.
We will respond within a reasonable timeframe in accordance with privacy legislation.
6. Telehealth and Online Communication
Reforge Psychology uses secure, encrypted video platforms for telehealth sessions. While all reasonable precautions are taken to protect your privacy, please ensure that you use a private and secure location for your online appointments. Email communication is used for administrative purposes only and may not be suitable for sharing sensitive information.
7. Website and Analytics
When you visit our website, basic usage data (e.g. pages visited, device type) may be collected for analytics purposes. This data does not identify you personally and is used only to improve website performance and accessibility.
8. Questions or Concerns
If you have any questions or concerns about how your personal information is handled, please contact Reforge Psychology using the details below:
Email: admin@reforgepsychology.com.au
We will take reasonable steps to investigate and respond to your enquiry or complaint within a reasonable timeframe in accordance with applicable privacy legislation. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.
Last updated: March 2026